ZELLA ONE-PIECE S-Trap Twister Flush Toilet Bowl 250mm Full Set Accessories Heavy Duty Up to 200kg Best For Hotel/Airbnb/Home Use C654 S-Trap

Before choosing a toilet bowl, there are a few important things to check, especially the trap type, outlet position, and bathroom measurements.

An S-Trap normally connects to an outlet in the floor, while

a P-Trap normally connects to an outlet in the wall. You should also check the rough-in measurement and available space to make sure the toilet can fit comfortably in your bathroom.

If you are unsure, you can refer to our measurement guide or send our team clear photos and measurements of your existing toilet setup.

We can help you understand the available options before you place your order, although final installation suitability should still be confirmed with your plumber.

Our toilet bowl is provided as a full set, which includes the toilet bowl, toilet water tank, toilet seat cover, and full set cistern fittings. This makes it more convenient for customers because the essential components are already included together, so there is no need to search for the basic matching parts separately.

However, we always recommend customers to check the product title, product details, and selected variation before placing an order, because some models may differ slightly depending on the design, trap type, or set configuration. If you are unsure about what is included, you can always contact our customer support before ordering and we will help you confirm the set contents for you.

At the moment, Joymi assist in referring a local plumber upon request. This is especially useful for customers who may not already have their own installer.

Please note that any installation arrangement will be between the buyer and the plumber, and installation charges will depend on the location, site condition, and the plumber’s own service fees.

If you need a referral, you may contact us after placing your order and we will try our best to assist you with a suitable local plumber contact whenever possible.

Yes. Eligible orders qualify for Free Delivery throughout Peninsular Malaysia.

As toilet bowls are large and fragile, every unit is carefully packed and secured before dispatch to minimise the risk of damage during transit.

For Sabah, Sarawak and other locations outside Peninsular Malaysia, we can only arrange delivery to a designated freight-forwarding point in Peninsular Malaysia, such as Port Klang. Onward shipping must be arranged separately.

Once your order arrives, please inspect the packaging and product as soon as possible. If you discover any damage or other issues, contact us promptly with supporting photos or videos so our team can assist you accordingly.

Warranty coverage varies by component. For:

• Ceramic body: Lifetime warranty
• Cistern fittings: 2-year warranty
• Toilet seat cover: 1-year warranty

The warranty covers eligible manufacturing defects and is subject to our terms and conditions. Proof of purchase is required when submitting a claim. We may also request clear photos or videos to help our team assess the issue.

For complete coverage, exclusions and claim procedures, please refer to our Warranty Terms & Conditions.

Toilet bowls are ceramic products, so although we carefully pack them for delivery, damage can occasionally happen during transportation.

If you notice any damage when your parcel arrives, please take clear photos and videos of the outer packaging, shipping label, protective packaging, and damaged product before disposing of anything. Contact our customer support as soon as possible and provide the order information together with the photos or videos.

Our team will review the case and guide you through the next steps. Keeping the original packaging until the issue has been checked will also help make the assessment process easier.